Spokk is a user-friendly application dedicated to aiding businesses with customer feedback management. Leveraging AI technology, it enables businesses to collect and manage their client feedback conveniently and efficiently. Spokk offers a unique feature where private feedback can be transformed into public reviews, which are AI generated. This functionality provides an opportunity for businesses to increase their public visibility and attract more customers. The platform also allows businesses to promptly respond to the feedback received, facilitating stronger and more connected customer relationships. Spokk also facilitates emotive customer conversations with its valuable feature of two-way messaging system. A feature of particular note is the platform's commitment to completing the feedback loop, converting negative experiences into positive ones by replying to customer feedback and sharing offers like coupon codes. This mechanism can increase customer loyalty and help retain more customers. Additionally, Spokk allows for easy collection and export of essential contact information. As such, Spokk emerges as a versatile tool serving as a potentially indispensable aid for any business seeking to optimize customer feedback and retention.