Package.AI is an AI customer engagement platform that is specifically designed for home furnishing retailers and service providers. It offers a holistic system that combines aspects of customer engagement with last-mile operations. This provides an integrated approach to customer support, delivery scheduling, routing and tracking, feedback and reviews, and sales chat. Furthermore, the platform includes capabilities for re-marketing, upsell, customer self-pickup, and driver or contractor app management. It is built to optimize all workflows, reducing failed deliveries and increasing positive reviews. The platform also offers a fully integrated chat function for sales, fulfilment and support. A key feature is an AI-powered tool referred to as 'AI Jenny', a personal virtual customer engagement agent designed to build customer relationships and drive sales. In addition, Package.AI has been designed to integrate seamlessly into retail operations in a way that saves time and money and reduces customer fall-off.