Chime V5 is an AI-powered tool designed for handling employee issues through chat. This service desk solution employs a combination of AI, FAQs, and chat routing to facilitate smoother resolutions. The tool is integrated with Microsoft Teams and Office 365, streamlining the process of solving issues via chat and routing them to suitable agents, thereby enhancing help desk performance. Users can create FAQs, update chat workflows, track activity and generate comprehensive reports. The chat features are engineered to mimic the capabilities of ChatGPT, assisting in answering questions effectively. Chime V5 also has the functionality to build custom chat clients, and features ticketing integration capabilities. Apart from these features, the tool also provides multi-language service desk options and allows the use of Office 365 credentials for internal help desk authentication. It can be installed as an end-user application.