Engati is an AI-driven chatbot platform designed to facilitate real-time conversations across various channels such as WhatsApp, Messenger, and more. This platform operates by integrating the prowess of GPT (Generative Pretrained Transformer) and LLMS (Language Model) to enhance customer experience. Engati is versatile enough to be used in multiple industries including E-Commerce, Retail, Logistics, Edtech, Travel, Hospitality, Insurance, Banking, Government, and Real Estate. It offers features such as an AI chatbot, WhatsApp and Instagram chatbots, an Omnichannel engagement system, and multi-lingual conversations. Additionally, Engati provides an integrations functionality and a low-code bot builder. The platform can be extended by adding live chat functionality for real-time communication and eSenseGPT for exceptional bot training. The platform helps in automating customer interactions, lead generation, and providing 24/7 support. It also provides streamlined communication with the feature of setting quick replies, closing sales, and collaborating with customers in real-time.