Frankly is an AI-powered platform designed to facilitate multi-channel engagement between customers, online communities, and staff. It provides a suite of tools to enable users to interact with each other in an efficient and effective manner. The platform uses AI to gain insights from users and customers and has built-in multilingual capabilities to ensure respect for cultural nuances. It also features a dashboard with analytics and quality analysis tools to make the process of engagement easier and smoother. With Frankly, businesses can easily manage customer relationships and improve their engagement with online communities and staff.