SermoAI is an AI chatbot designed to aid banks and fintech companies in providing proficient and comprehensive customer support. It offers communication efficiency by engaging in client queries using the client's native language, supporting more than 60 languages worldwide. The chatbot focuses on scaling the customer support system as the client base grows to maintain smooth communication and client satisfaction. Built on non-confidential documentation, SermoAI provides accurate and personalized answers to support queries. It has also been specially trained on financial terminology and the specifics of the fintech sector to tailor support appropriately. It additionally offers 24/7 customer support, which is invaluable for businesses operating across different time zones. SermoAI also provides agile integration with various platforms including messengers, CRMs, analytical tools, and social networks for comprehensive customer interaction and analytics. As a business tool, it contributes to speedy problem resolution, automation of customer communications, and contributes to reducing support costs maintaining the quality of customer service.